Do you clean furnished houses? Or only vacated end of lease empty properties?
We clean both end of lease vacated houses for people to get their bond back and furnished houses, but there are some breakable items that we don’t move. In general furnished houses may take longer to clean than empty houses, so they may cost slightly more to clean.
How many cleaners do you send?
At Bond Back Cleaning we work in teams of 2 or 3 cleaners, however we can arrange more depending on the size of the property.
How long does it take to get my venue cleaned at the end of a lease?
Depending on the size and condition of your property, it may take from 3-7 hours.
Do you clean carpets?
At Bond Back Cleaning we specialise in cleaning all types of carpets and rugs.
Do you clean tiles in bathrooms and kitchens?
Yes we do, but if you’re have discoloured grout or if your tiles are in a very bad condition you must let us know as this requires pressure cleaning which can be expensive, and can only be provided upon request.
Do you clean windows?
As part of our End of Lease clean at Bond Back Cleaning we clean the inside of windows as part of the End of Lease Clean, but outside windows are only cleaned on request.
Do you clean balconies?
Yes we can clean balconies as part of an end of lease clean – but only upon request.
Do you clean wooden floors?
An End of Lease clean includes sweeping and mopping hard wood floors, and we also have polishing and waxing services, but only provided upon request.
Do you clean ovens and fridges?
We clean ovens and stoves as tasks included in a Bond Back Cleaning End of Lease clean, however, fridges are cleaned on request.
How many days in advance do I need to make a booking?
As soon as possible, we are always busy at Bond Back Cleaning and appreciate as much lead time as possible, as the time you request may already be booked if you leave making the booking to the last minute.
Do you guarantee getting my bond back?
At Bond Back Cleaning we help you get your bond back, unless the property is beyond cleaning, however, we are rarely unable to get the property to an acceptable standard.
What happens if my real estate agent complains about the cleaning?
Bond Back Cleaning will go back and clean within reason the items required at no extra cost, providing that the invoice has been paid in full on time. All we require is an email with the list of end of lease cleaning items that require re-cleaning from you or from your real estate agent and with at least one days notice. All complaints must be made within 24 hours of cleaning being completed, so you must check the property within 24 hours after is has been cleaned.